Marc is a Customer Experience Expert (and Designer) and the co-founder of Audacious Leaders Summit. His business model "Building Customer Loyalty and Making You THE Brand of Choice," drives business operators and leaders to think of their operation as a live production. That every time you welcome customers (or your employees) into your business you are ready to create jaw-dropping experiences.


Most organizations and entrepreneurs think organizational excellence means providing customer service. They work so hard building a facade for their customers to gain loyalty, reputation, and market share, that they end up lacking authenticity. And as much as they try, the public (their customers) eventually see right through the mask. And once they call you out, you’re done.⁣

So, how does one 𝐝𝐒𝐟𝐟𝐞𝐫𝐞𝐧𝐭𝐒𝐚𝐭𝐞, stand out from the crowd, and deliver the very best while being true to their purpose?⁣
Dare to be the exceptionβ„’

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Customer Experience Expert

EngageAlytics: Uncovering the Mysteries of your Customers' Engagement Journey